Terms & Conditions

These Terms and Conditions ("Terms") govern your use of our cleaning services and website at https://professionalcleanersnearme.com.au. By booking our services or using our website, you agree to be bound by these Terms.

Professional Cleaners Near Me ("we", "us", "our") operates under ABN 51 678 413 913 and provides commercial and residential cleaning services across Greater Sydney, NSW.

We provide professional cleaning services including but not limited to: commercial cleaning, office cleaning, strata cleaning, end of lease cleaning, residential house cleaning, carpet and upholstery cleaning, builder's cleans, and retail cleaning.

All services are subject to availability and a confirmed booking. We reserve the right to decline service requests at our discretion.

Service inclusions and exclusions will be specified in your written quote or service agreement. Work outside the agreed scope may be subject to additional charges.

All prices displayed on our website are indicative starting prices. Final pricing is provided in a written quote based on your specific property, requirements, and conditions.

Quotes are valid for 30 days from the date of issue. We reserve the right to revise pricing if the scope of work or property conditions differ materially from those described at the time of quoting.

GST (if applicable) will be clearly stated in your quote and invoice. All prices shown on our website are inclusive of GST unless otherwise stated.

A booking is confirmed once you receive written confirmation from us (by email, SMS, or WhatsApp). We recommend retaining your booking confirmation for reference.

You are responsible for ensuring reasonable access to the property at the agreed time. This includes providing keys, access codes, or being present if required.

We require a minimum of 24 hours' notice to cancel or reschedule a booking without charge.

• Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the quoted service value.
• Cancellations within 2 hours of the scheduled start time or no-shows may incur the full service charge.
• We will not charge a cancellation fee where cancellation is due to a genuine emergency — please contact us as soon as possible.

We reserve the right to cancel or reschedule bookings due to unforeseen circumstances (e.g. staff illness, severe weather). We will provide as much notice as possible and rebook at no extra charge.

Payment terms will be specified in your service agreement or invoice. Standard payment terms are:

• Residential / one-off cleans: Payment due on completion of service.
• End of lease cleans: Payment due prior to or on the day of service.
• Commercial contracts: Invoice issued on completion, payment due within 14 days unless otherwise agreed.

We accept bank transfer (EFT), credit card, and other payment methods as agreed. Late payments may incur interest at 2% per month on overdue amounts.

We want you to be completely satisfied with our services. If you are not happy with any aspect of the clean, please notify us within 24 hours of the service being completed.

We will return to rectify any areas of concern at no additional charge. Our satisfaction guarantee applies to work within the agreed scope of service.

The satisfaction guarantee does not apply to: work damaged or altered after our clean, pre-existing damage or staining, or issues arising from factors outside our control.

Our bond-back guarantee applies to end of lease cleaning services and means that if your real estate agent or property manager identifies cleaning issues related to our work during the final inspection, we will return to re-clean those specific areas at no additional charge.

The guarantee is subject to the following conditions:

• The claim must be made within 72 hours of the initial clean.
• The property must not have been re-occupied or altered between our clean and the inspection.
• The guarantee covers cleaning issues only — not pre-existing damage, repairs, or items outside the agreed cleaning scope.

We carry $20 million public liability insurance. In the event of damage caused by our staff during the course of a clean, please notify us in writing within 24 hours.

We will not be liable for:

• Pre-existing damage or wear and tear
• Damage resulting from fragile, improperly assembled, or defective items
• Damage not reported within 24 hours of the service
• Indirect or consequential losses
• Loss or damage to cash, jewellery, or valuables not secured before our arrival

To allow us to deliver the best possible service, you agree to:

• Provide safe access to the property at the agreed time
• Ensure the property is reasonably accessible (no extreme clutter or hazards that prevent safe cleaning)
• Inform us of any hazards, pets, or special requirements prior to the clean
• Secure or remove items of high value before our arrival
• Provide working utilities (water, electricity) for the duration of the clean

Our ongoing cleaning services operate on a month-to-month basis with no lock-in contracts. Either party may terminate an ongoing service agreement with 14 days' written notice.

We reserve the right to adjust pricing for ongoing contracts with 30 days' written notice. You may terminate the agreement without penalty if you do not accept the revised pricing.

All content on our website including text, images, graphics, and branding is owned by or licensed to Professional Cleaners Near Me and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

For any questions regarding these Terms, please contact us: