How to Choose a Commercial Cleaning Company Sydney | 2025 Guide

📅 25 March 2025⏱ 5 min readCommercial Cleaning

7 Things to Check Before Hiring a Commercial Cleaning Company in Sydney

Choosing the wrong cleaning company can cost your business time, money, and reputation. Here's what to look for.

1. Public Liability Insurance (Minimum $20M)

Any commercial cleaner working on your property should carry public liability insurance. The industry minimum for commercial work is $20 million. Always ask for a certificate of currency before signing.

At Professional Cleaners Near Me, we carry $20M public liability insurance and can provide our certificate on request.

2. Police-Checked Staff

Your cleaners will have unsupervised access to your premises. All staff should hold current National Police Clearances. Ask to see documentation — don't just take their word for it.

3. Written Scope of Work and Checklist

A professional cleaning company will provide a written cleaning scope for your property — detailing exactly what gets cleaned, how often, and to what standard. Without this, there's no accountability.

4. No Lock-In Contracts

Avoid companies that require 12-month lock-in contracts. Month-to-month arrangements protect you if the quality doesn't meet your standards. Quality cleaners don't need lock-in clauses — they keep clients through results.

5. Dedicated Account Management

You shouldn't have to call a call centre every time you have a concern. Ask whether you'll have a dedicated account manager or direct contact with the team looking after your property.

6. Eco-Friendly Products

GECA-certified or equivalent eco-friendly cleaning products are safer for your staff, visitors, and the environment. Ask what products they use and whether they're suitable for your specific environment (e.g., TGA-approved disinfectants for medical premises).

7. Transparent Pricing

A reputable company will give you a fixed quote, not a vague estimate. Ask what's included, what's excluded, and whether there are any additional charges. Cleaning starts from $45/hr at Professional Cleaners Near Me with no hidden fees.